Reference

What You Agree to When You Use xv88

These terms set out what we expect from you and what you can expect from us — covering your account, deposits via bKash, Nagad or Rocket, withdrawals, and how disputes are handled.

Account eligibility rulesbKash, Nagad, Rocket deposit termsWithdrawal conditionsAccount suspension policyJurisdiction-dependent access
xv88 What You Agree to When You Use xv88
TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account — including a bKash, Nagad, or Rocket transaction that has been flagged — our support team is the right place to start. We handle account-related queries, document requests, and formal complaints through the channels below.

Live Chat Open a live chat session directly from your account dashboard. This is the quickest path for urgent account or wallet verification questions.
Email Support For formal complaints or written records — such as a terms dispute or account suspension query — send us an email and we will respond with a reference number.
Account Help Centre Check the Help Centre inside your account for answers to common terms questions, including how wallet matching works for bKash and Nagad withdrawals.
HOW WE HANDLE THIS

How xv88 Applies These Terms Fairly

These terms are enforced consistently across all accounts. When we suspend or restrict an account, we notify you through the contact detail registered at sign-up. You can request a written explanation through email support and we will provide one within a reasonable timeframe. Here is how we approach the main areas these terms cover.

Wallet Identity Checks

Every bKash, Nagad, and Rocket transaction is matched against your registered account name. A mismatch pauses the transaction — not cancels it — while we verify manually.

Account Suspension Process

Suspensions are logged with a reason. You receive a notification and can contact support to appeal. We do not suspend accounts without documented cause.

Terms Update Notification

When we update these terms, a notice appears on your account dashboard on next login. Material changes are also sent to your registered email before they take effect.

Dispute Resolution Path

Raise a dispute through email support with your account ID and the relevant transaction reference. We log every complaint and respond with a tracked outcome.

Common Questions About These Terms

These are the questions we hear most often from accounts in Bangladesh. If yours is not here, live chat or email support will get you a direct answer.

Yes. By opening an account you accept these terms in full. Eligibility also depends on your local law and the regions xv88 currently supports — access is not available everywhere.

Deposits are checked against the name on your account. If the sending wallet name does not match your registered identity, the transaction enters manual review rather than clearing automatically.

No. The receiving wallet for any withdrawal must match the verified name on your xv88 account. Using another person's Rocket, bKash or Nagad wallet breaches these terms.

You will see a notice on your account dashboard the next time you log in. For material changes, we also send an email before the new version takes effect. Continued use means acceptance.

Contact us via email support with your account ID and a short description of the issue. We document every suspension and will send you a written outcome with a reference number.

This page always reflects the current version. The date of the last update is shown at the foot of this page. If you need a previous version for a dispute, request it through email support.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.