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How xv88 Handles Your Personal Information

When you open an account with us, you share personal details and payment information — including your bKash, Nagad or Rocket wallet data. This policy explains exactly what we collect, why we collect it, and how you stay in control of it.

Account data you controlbKash, Nagad, Rocket payment privacyNo data sold to third partiesClear retention periodsContact us to update or remove data
xv88 How xv88 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

We apply consistent data-handling practices across every account, whether you deposit via bKash, Nagad or Rocket. Session data is encrypted in transit. Account records are retained only as long as needed for transaction reconciliation, legal compliance and fraud prevention — after which they are scheduled for deletion. You have the right to ask what we hold and to request corrections at any time.

Encryption in Transit

All data exchanged between your device and our servers — including payment references from bKash, Nagad and Rocket — travels over an encrypted connection to prevent interception.

Cookie Controls

We use session cookies to keep you logged in across page loads. You can clear cookies from your browser settings at any time; doing so will sign you out of your current session.

Data Retention Limits

We keep your account and transaction data for as long as required by applicable law or needed for dispute resolution. Once that period ends, records are flagged for secure deletion.

Request Your Data

Email or live-chat our support team to request a copy of the personal data we hold. We will send a summary to your registered email address after verifying your identity.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or delete the data we hold on your account, get in touch through any of the channels below. We aim to respond to all data-related requests within a reasonable timeframe. Include your registered email or phone number so we can locate your account without delay.

Email Support Send your data access or deletion request to our support email. Quote your registered account email so we can find your record and process the request promptly.
Live Chat Open the chat window from your account dashboard at any time. Our support team can log a privacy request on your behalf and confirm the next steps within the same session.
Account Settings Some data updates — like your contact number or linked wallet — can be changed directly inside account settings without contacting support. Go to Profile, then Edit Details.

Common Questions About Your Privacy on xv88

These are the questions we hear most often about how we handle account data, payment records and your rights as someone who has opened an account with us.

We collect your name, email address, phone number and date of birth at registration. If you deposit via bKash, Nagad or Rocket, we also record the transaction reference tied to that wallet.

We share data only with payment processors to complete your transactions and with authorities when required by law. We do not sell your information to advertisers or third-party marketing services.

Contact us via live chat or email with your registered details. We will verify your identity, then send you a summary of your data or make the correction you request.

We retain records for as long as required by applicable law and for dispute resolution. After that period, your data is scheduled for secure deletion from our systems.

We store only the transaction reference and wallet identifier needed to match your payment to your account. We never store your mobile banking PIN, password or full wallet credentials.

Yes. Reach out through live chat or email and ask for account closure and data deletion. We will process the request in line with our retention obligations and confirm when it is done.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.